Thought Social Support

Need help with your account, subscription, recording, or content workflow? Start with the answers below or email the Thought Social support team directly.

Email support

info@pentridgemedia.com

ACCOUNT ACCESS

Sign-in help

Confirm that you are using the same sign-in method and email address you originally used. If you chose Sign in with Apple and hid your email, continue using Sign in with Apple so Thought Social can recognize the same account.

THOUGHT SOCIAL PRO

Purchases and restore

If Pro access is missing after a purchase, open Thought Social and use Restore Purchases. Make sure your device is signed in to the Apple Account that completed the purchase.

BILLING

Manage a subscription

Apple manages subscription billing. On iPhone, open Settings, tap your name, then choose Subscriptions to view, change, or cancel a plan.

RECORD + EXPORT

Camera or export issues

In iOS Settings, confirm Thought Social has access to the camera, microphone, speech recognition, and Photos features you want to use. Keep enough free device storage available for recording and video export.

YOUR DATA

Delete your account

Open Thought Social, go to Settings, and choose Delete Account. Deleting your account does not automatically cancel an Apple subscription, which you can manage separately in iOS Settings.

CONTENT WORKFLOW

Ideas, research, and scripts

If content does not load or generate, check your connection and try again. If the issue continues, send support the feature you were using and the steps that led to the problem.

REPORT A PROBLEM

Help us understand what happened.

When contacting support, please include:

Your Thought Social app version and iOS version.
Your iPhone model.
The feature you were using and the steps that caused the issue.
What you expected to happen and what happened instead.
A screenshot or screen recording, if it does not reveal sensitive information.

Please do not email passwords, verification codes, full payment-card information, private API keys, or sensitive content. Apple handles payment details and refund decisions.

CONTACT

Pentridge Media

Thought Social Support
info@pentridgemedia.com

For information about how Thought Social handles data, read our Privacy Policy. Your use of the app is also governed by our Terms of Service.